Refund policy

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Refund Policy

At Vocalbird.in, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Below are the details of our refund policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return request must be initiated within [7/10/15] days of receiving the product.
  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Refundable Items

Refunds are not applicable for:

  • Perishable goods (e.g., food items).
  • Custom-made or personalized products.
  • Items purchased during clearance sales or promotions, unless defective.
  • Products damaged due to misuse or mishandling.

3. How to Request a Refund

Follow these steps to request a refund:

  1. Contact Us: Email us at [vocalbirdtshirt@gmail.com] or call us at [+91-98251 70612] with your order details.
  2. Approval: Once your request is reviewed, we will notify you of the approval or rejection of your refund.
  3. Return the Product: If approved, you will be provided with instructions on how and where to send the item.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you about the status of your refund.
  • If approved, the refund will be processed within [7-10 business days], and the amount will be credited to your original payment method.
  • Refunds for cash-on-delivery (COD) orders will be issued via [bank transfer/UPI] after you provide your account details.

5. Shipping Costs

  • Shipping costs for returning the item are the responsibility of the customer unless the item is defective or incorrect.
  • If eligible, the original shipping charges (if any) may also be refunded.

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

  1. Check your bank account or contact your payment provider.
  2. If you still have concerns, contact us at [support@vocalbird.in].

7. Damaged or Defective Items

If you received a damaged or defective product:

  • Contact us within [48 hours] of delivery with photographs of the item and packaging.
  • We will offer a replacement or full refund, including any shipping charges incurred.

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions about our Refund Policy, please contact us:

Would you like to include more details about exchanges or refunds for international customers?

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